Fire & Life Safety Management

• Develop and implement fire safety policies, procedures, and protocols to ensure compliance with statutory and regulatory requirements.
• Oversee the maintenance and operational readiness of fire detection, alarm, hydrant, sprinkler, and emergency evacuation systems.
• Conduct regular fire risk assessments, safety inspections, and emergency evacuation drills across malls.
• Ensure adherence to fire safety standards, including fire-rated materials, fire barriers, and compartmentalization.
• Coordinate fire safety audits and inspections, ensuring timely resolution of identified gaps.

Security Operations & Surveillance

• Oversee day-to-day security operations, including access control, surveillance monitoring, and incident management.
• Lead security personnel and ensure adherence to established security protocols and operational guidelines.
• Manage security infrastructure, including IP CCTV networks, Video Management Systems (VMS), AI video analytics, and access control/ANPR systems.
• Conduct regular security risk assessments and implement preventive measures to safeguard people, property, and assets.
• Lead incident response and coordinate emergency management during security incidents, fire emergencies, and medical emergencies.

Vendor & Stakeholder Coordination

• Manage security agencies, contractors, and service providers to ensure effective security operations across malls.
• Monitor vendor performance, service quality, contractual compliance, and cost-effectiveness.
• Coordinate with local police, fire departments, emergency medical services, municipal corporations, and regulatory authorities.
• Liaise with internal mall teams, retailers, and external stakeholders to address safety and security concerns.

Training & Emergency Preparedness

• Develop and conduct fire safety, security awareness, and emergency response training for employees, retailers, and contractors.
• Organize evacuation drills and emergency preparedness exercises to strengthen response capabilities.
• Ensure security personnel are adequately trained to manage incidents and emergency situations.

Reporting & Budget Management

• Support security budget planning, resource allocation, and cost optimization.
• Monitor incident reports, security performance metrics, and compliance-related observations.
• Prepare MIS reports, Excel dashboards, and PowerPoint presentations for management and leadership reviews.
• Maintain documentation related to safety inspections, audits, incidents, and corrective actions.