Executive – Food Court (Operations)
Job ID : 000018
Location: Nexus Whitefield, Bengaluru
Department: Operations
Employment Type: Full-Time
Experience: 2–5 Years
Role Summary
The Executive - Operations is responsible for ensuring the smooth and efficient day-to-day functioning of the food court. The role involves vendor coordination, maintaining hygiene and food safety standards, enhancing customer experience, ensuring operational compliance, and coordinating with various mall teams to maintain seamless food court operations.
Key Responsibilities
Food Court Operations
- Monitor daily food court operations and ensure smooth functioning.
- Coordinate with food court retailers/vendors for operational requirements and timely resolution of issues.
- Conduct regular inspections to ensure adherence to mall operational guidelines.
- Ensure proper functioning of common dining areas, utilities, and equipment.
- Monitor seating arrangements, crowd management, and customer flow, particularly during peak hours.
Hygiene, Safety & Compliance
- Ensure cleanliness, hygiene, and food safety standards are maintained across the food court.
- Ensure compliance with statutory requirements and support audits related to food court operations.
- Identify operational gaps and ensure timely corrective actions.
Vendor & Stakeholder Coordination
- Coordinate with housekeeping, security, technical, parking, and other mall teams for operational support.
- Maintain effective relationships with food court vendors and support timely resolution of operational concerns.
- Escalate critical operational issues to the relevant stakeholders for resolution.
Customer Experience & Engagement
- Address customer concerns and ensure high service standards within the food court.
- Support the execution of events, promotions, and customer engagement activities in the food court area.
- Contribute to initiatives aimed at improving customer experience and operational efficiency.
Reporting
- Prepare operational reports, inspection observations, and escalation updates as required.
- Maintain relevant records and documentation related to food court operations.
Required Qualifications
- Graduate in Hotel Management, Hospitality, Business Administration, or a relevant field.
- 2–5 years of relevant experience in mall operations, food court operations, hospitality, QSR, or facility management.
Preferred Skills
- Strong vendor management, communication, and stakeholder coordination skills.
- Customer-centric approach with good problem-solving and conflict resolution abilities.
- Strong operational orientation with knowledge of hygiene, safety, and basic reporting processes.
Job Condition
- Mall and Office Environment.
